Expense Reimbursement FAQ - “I did not receive a reimbursement in my paycheck – can you advise the status?”
The process below should assist you in answering the question regarding your expense reimbursements:
STEP 1:
You will need to check your SAP Concur account for expense approval following the instructions in STEP 2 and discuss with your manager if not approved.
STEP 2:
Log into SAP Concur
- Click on your Expense Tab to open the expense report library. This will show you the report name, status, report date, amount requested, and due the employee.
- Open the report and use the report details tab to verify the approval status of the date your reimbursement was approved under the report timeline.
STEP 3:
You will be able to tell which paycheck to expect your reimbursement based on the approval date.
Expenses MUST be submitted and approved by your manager on/before 7:00PM EST/4:00PM PST on the Saturday before a bi-weekly pay date to be included in the next bi-weekly payroll.
If not approved by the deadline, the reimbursement will automatically go in the next bi-weekly pay date.
NOTE: This process is entirely automated and that NO exceptions can be made.
If your reimbursement was approved in time for the current paycheck, and you still have not received it, please call the MY- NFI Service Center at 1-877-MYNFI09.
Please note that the My-NFI Service Center DOES NOT have access to your SAP Concur account, so it is important that you check Steps 1 & 2 before calling.
The My-NFI Service Center will then help you in rectifying the issue.