Checking Status of Payments/Invoices
Before reaching out to AP or the Strategic Sourcing team - run though this list:
1) Has a PO been issued from Coupa? Or is there a valid contract in Coupa for the invoice to bill against? How was the order generated to the supplier? If no PO was generated, the invoice cannot be processed unless there is a prior workflow setup with both Purchasing and AP.
2) Has the PO been received on by the requester if there is a PO?
3 & 4) Is the invoice in Coupa?
Is the invoice approved yet? (from the Coupa homepage, click on Invoices and search for the invoice you are looking for by invoice #)
5) Does the invoice show as paid in the invoice list within Coupa? If so, it has been paid, and you can click and see the payment reference number. ***NOTE - your supplier can view this information as well from within the CSP (Coupa Supplier Portal) - teach them how to fish!
If you have followed all these steps and you cannot figure out whether it has been paid or not, you can send a request to the AP Helpdesk by emailing:
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